Customer Service Representative

Job Location: 
Job Details: 

Starting Salary: $15.00 - $17.00 depending on experience
Shift: Day
Resumes accepted until position is filled

Job Description: 

Furniture Logistics Company located in Hayward, CA is seeking an experienced Customer Service Representative who has a strong background in logistics. Must have experience in a customer service or logistics to be considered! Recent dispatch experience is a plus! This is a full-time, temp to hire opportunity.

Job Responsibilities: 
  • Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person
  • Analyzes transactions, corrects records, and adjusts errors
  • Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information
  • Traces status of orders through Expediting Department
  • Resolves customer questions related to orders, takes orders as needed
  • Maintains liaison with other departments for order completion
  • Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required
  • Responds to customers' requests via telephone or email
  • Prepares and forwards preliminary paperwork to correct department
Job Requirements: 
  • Bachelor’s Degree in Business or related field preferred
  • 1-2 years experience in Customer Service
  • Excellent verbal and written communication skills
  • Ability to work in a fast paced environment
  • Ability to meet deadlines
  • Pleasant telephone voice/manner
  • Ability to operate simple office equipment sufficiently to perform the position
  • Ability to compose correspondence
How to Apply: 

For immediate consideration, please email your resume to and a staffing consultant will contact you. Due to overwhelming responses, we will only contact candidates with the best relevant experience relating to the description, responsibilities and requirements for this position.